About Us Duncombe Sawmill Limited is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our contact details:
Duncombe Sawmill Limited
Sawmill Lane Helmsley York North Yorkshire YO62 5DQ United Kingdom
Phone: 01439 770234
Fax: 01439 771466
Email: orders [at] duncombesawmill [dot] co [dot] uk
Vat registration: 827 6882 81
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Making A Purchase To purchase from us you must be resident in the United Kingdom mainland. We cannot ship to locations outside of the United Kingdom mainland.
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
All prices are in British Pounds and exclude delivery and VAT unless stated. VAT is charged at 20%. Payment in full for the goods ordered will be made at the time of the order. We are not obliged to supply the goods to you until we have accepted your order and received payment in full.
We accept credit card payment by MasterCard, Visa, Visa Electron, Maestro and Solo. You may send your credit card information via phone, fax, royal mail or over the Internet.
For all non standard orders, the customer shall provide accurate dimensions and a description of the area for which the products are being made. We shall not be responsible for any mistakes that the customer makes in providing the measurements.
By placing an order you are agreeing to buy the goods and allowing us to use your personal details to supply the goods to you (including passing your details on to subcontractors and couriers where necessary).
The site and the goods sold through it are subject to change without notice and we reserve the right to improve, alter or modify designs without prior notification. We will inform you of any changes to the advertised goods prior to dispatch of such goods. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Delivery Schedule We will advise you of availability of goods at the time of ordering. Any specified period for delivery shall be deemed to commence once all details of the order and payment have been finalised. All delivery dates are subject to change. |
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Backordered items are not charged until they are shipped. |
| Tax Charges For orders made from the UK 20% VAT is added. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
Guarantee, Cancellation and Refunds We offer a 14 day money back guarantee on all our standard products, with the exception of any non-standard goods made to the customer's specification. If you are unhappy with your goods you must inform us in writing (including fax or e-mail) within 14 days of receiving the goods and telephone us on 01439 770234. In order to receive a refund the goods must be returned unused, undamaged and, if possible, in their original packaging; together with your receipt. Returned items must be returned "as new" and in a resaleable condition. All goods should be returned to us at Duncombe Sawmill Ltd., Sawmill Lane, Helmsley, York YO62 5DQ.
We are unable to accept cancellation of an order for any non standard products that are made to the customer's specification. Our 14 day money back guarantee will not apply to these items either.
Carriage costs will only be refunded if the item is faulty or if it differs in any way from the advertised goods. Returned carriage costs will only be refunded if the item is faulty or if it differs in any way from the advertised goods. Returned parcels remain the responsibility of the customer until they are received by us. If you would like to arrange for us to collect the returned item, return carriage costs will be deducted from any refund due.
We guarantee all our materials for a period of 1 year. In the case of damaged or defective goods, our guarantee covers the costs of replacing the defective product; however it does not cover consequential expenses incurred as a result of replacing the product, such as fitting and finishing costs. We will not accept any liability for any damage caused by incorrect assembly of fittings, incorrect hanging or lack of treatment to timber. We cannot accept any responsibility for small defects in timber which occur after the products have left the workshop due to the natural movement of timber. For gates we are unable to give a warranty against splitting, shrinkage, or warping which are caused by natural reactions. We will not reimburse the cost of repairs to gates without prior consent; such repairs would invalidate the guarantee. The company guarantee will not cover twisting of gates where automation is fitted. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01439 770234 (International +44 01439 770234) or fax us on 01439 771466 or write to us at Sawmill Lane Helmsley York North Yorkshire YO62 5DQ United Kingdom |
Privacy Policy Duncombe Sawmill Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
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